The problem appears on which Office program or all Office program? Please check the other Office apps.ģ. Open an Office app like Word > go to Word > About Microsoft WordĢ. Screenshots of Office version and Mac OS version: If you the problems still exists, in order to find out if the problem is caused by activation failure or other problems, could you provide the following information:ġ. (Note: If you purchased Office from Apple, just install Office through App Store with your Apple ID account.) Go to Word > About Microsoft Word, check your information including Office version, license and activation status. The system checks if you have a valid license and then will activate the product.Ĩ. Enter the password associated with the email address you entered, and click Sign in.ħ. Enter the email address associated with Office for Mac (your Microsoft account) and click Next.Ħ.

On the top menu, click Word >Activate Office > Sign in.ĥ. Enter your product key and follow the prompts to finish the redemption process.Ĥ. Be sure to remember this account so that you can install or reinstall Office later. Sign in with your Microsoft account, or create one if you don't have one.

If your purchase of Office came with a product key, please go to If you purchased Office 2019 through the Microsoft store, please log in to Office with your purchase account to activate.ģ. You mentioned that you are using a phone number, which is incorrect.Ģ. Starting with Office 2016, activat Office is all logged in by email. Please follow the steps below to activate your Office:ġ.

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